Managing Devices

Overview

The eTags Companion App allows users to view and manage all registered digital shelf labels (eTags) in their store. This feature provides real-time visibility into device status, battery levels, and associated product bindings, ensuring optimal performance and easy troubleshooting.

Viewing Devices

• Navigate to the Devices tab in the eTags Companion App.

• A list of all registered devices will be displayed, each with:

  • Device MAC Address – A unique identifier for the eTag.

  • Battery Level – Indicates remaining power to help schedule maintenance.

  • Product Binding – Shows the currently assigned product, if applicable.

Checking Device Details

• Tap on a device to view additional information, including:

  • The full product binding details (if applicable).

  • Battery health status for proactive device maintenance.

  • The "Help Me Find My eTag" feature to locate misplaced devices.

Using "Help Me Find My eTag"

• If an eTag is misplaced, tap "Help Me Find My eTag" in the device details screen.

• The selected device will blink to help you locate it quickly.

• Once found, exit the feature to stop the blinking.

Best Practices

• ✅ Regularly check battery levels to prevent unexpected device failures.

• ✅ Use the Help Me Find My eTag feature to keep track of misplaced eTags.

• ✅ Verify that each device is correctly bound to the right product.

Frequently Asked Questions (FAQs)

Q: How often should I check battery levels? A: It’s recommended to check battery status weekly to avoid disruptions.

Q: Can I reassign a product to a device? A: Yes, you can update product bindings by scanning a new product using the Scanning and Binding Products feature.

Q: What if a device is not responding? A: Ensure the battery level is sufficient and check the access points' connectivity in the Monitoring Access Points section.

For further assistance, contact Tools2Win support.