Monitoring Access Points
Overview
The eTags Companion App provides real-time visibility into the status of your store’s access points, ensuring that your electronic tags (eTags) remain connected and functional. This feature allows users to quickly identify and resolve network issues that may affect eTag performance.
Viewing Access Points
Navigate to the Access Points tab in the eTags Companion App.
A list of all registered access points will be displayed, each showing:
Access Point Name – The identifier of the access point.
Status Indicator – Displays whether the access point is online or offline.
Troubleshooting Offline Access Points
If an access point is marked as offline, take the following steps:
Check Power & Connectivity
Ensure the access point is powered on and connected to the network.
Verify that there are no loose cables or power issues.
Restart the Access Point
Unplug the access point, wait 10 seconds, and reconnect it.
Allow a few minutes for it to reboot and re-establish the connection.
Verify Network Configuration
Confirm that the access point is connected to the correct Wi-Fi or wired network.
Ensure no firewall or security settings are blocking communication with eTags.
Check for Interference
Position the access point in an area with minimal obstructions.
Contact IT Support
If the issue persists, escalate it to your internal IT team or Tools2Win support.
Best Practices
âś… Regularly check the Access Points tab to ensure all devices remain online.
âś… Position access points strategically to maximize coverage.
Frequently Asked Questions (FAQs)
Q: How often should I check the access points? A: It’s recommended to check at least once per week to ensure continued functionality.
Q: Can I add new access points through the app? A: No, access points are managed through the store’s network infrastructure. Contact your IT team for changes.
For further assistance, please contact Tools2Win support.
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